We are very thankful that so many people are finding their way to Logaholic. This growth has also brought us a lot more support mail and recently our response times have been slipping a little (oeps!). Since great customer support is something we will not compromise on, we’ve made some improvements.

We’ve decided to centralize the help documentation and customer support into one streamlined Support Center.
One integrated system will make it much easier for us to respond to questions and create helpful documentation anybody can use. We’ll be adding lots of articles to the knowledge base.

This Support Center replaces the the old helpdesk ticket system and the forum. You can still email us at sales@logaholic.com or at support@logaholic.com but your messages will automatically be processed through the support center. Cool ai ?

If you still have open tickets in the old helpdesk, don’t worry, we’ll be sending you a reply shortly.

One more housekeeping note: We’ve changed Email hosts and our DNS has been altered today. Email deliverability could be spotty for the next 48 hours tops.

Why is the forum gone ?

I thought it would be a good idea to open up a forum and let people help eachother. That part was indeed a good idea and some of that got off the ground – thanks everyone for your contributions. The problems is spammers. They have been constantly posting thier porn links and other garbage on the site and it’s just not funny anymore (especially not last week when there were actual hard core pictures on the forum 🙁

Apart from the spam and the constant attention it requires, I had support requests coming in thru the online ticket system, the forum and 3 email adresses. All the different systems and mailboxes are making my head spin, so I’ve combined them all into a professional solution (check out Cerberus).

My apologies to anyone still waiting on a reply. We had to make this change to make a stuctural improvement. We’ll be handling all email backlog today and tomorrow.